GitHub Integration

Connect your GitHub repositories to FrontDesk and link issues and pull requests directly to your support threads. This gives your team full visibility into the engineering work related to customer conversations.

How it works

Once connected, the GitHub integration adds Issues and Pull Requests sections to your thread detail view. From there you can:

• Link existing issues — Search and attach an open GitHub issue to any thread
• Create new issues — Create a GitHub issue directly from a thread, pre-filled with the thread title
• Link pull requests — Attach an open pull request to a thread
• Unlink — Remove a linked issue or PR at any time

Beyond linking, the integration also automates thread resolution. When a linked GitHub issue is closed or a linked pull request is closed or merged, FrontDesk automatically marks the associated thread as Resolved and records the status change in the activity log. This means your support threads stay in sync with your engineering progress without any manual work.

All link, unlink, and automated status changes are recorded in the thread's activity log, so your team and customers can see the full history of engineering work tied to a support conversation.

Setting up GitHub

1. Go to Organization Settings → Integrations
2. Find GitHub in the integrations list
3. Click Enable to start the setup flow
4. You'll be redirected to GitHub to install the FrontDesk GitHub App
5. Select the repositories you want to connect and authorize the installation
6. Once installed, you'll be redirected back to FrontDesk

Linking issues to threads

Once the integration is enabled, you'll see an Issues section in the thread sidebar.

Link an existing issue

1. Open a thread
2. Click Link issue in the sidebar (or press I)
3. Search for the issue you want to link
4. Select it from the list

Create a new issue

1. Open a thread
2. Click Link issue in the sidebar
3. Click Create issue at the bottom of the dropdown
4. Select the target repository, enter a title and description
5. Click Create Issue

The new issue is created on GitHub and automatically linked to the thread. If the issue is later closed on GitHub, the thread will be automatically marked as Resolved.

Linking pull requests to threads

You'll also see a Pull Requests section in the thread sidebar.

1. Open a thread
2. Click Link pull request in the sidebar (or press Shift+P)
3. Search for the pull request you want to link
4. Select it from the list

When a linked pull request is closed or merged on GitHub, the thread is automatically marked as Resolved.

Automatic thread resolution

The GitHub integration listens for events from your connected repositories. When either of these happens:

• A linked issue is closed
• A linked pull request is closed or merged

FrontDesk automatically sets the thread status to Resolved and logs the change in the thread's activity timeline. Threads that are already Closed are not affected.

This lets your support team focus on conversations that still need attention, while threads tied to completed engineering work are resolved automatically.

Disabling the integration

1. Go to Organization Settings → Integrations → GitHub
2. Click Disable at the bottom of the settings page

Disabling the integration removes the Issues and Pull Requests sections from your threads. Existing link history in the activity log is preserved.