Organizations

Think of an organization as a company workspace within FrontDesk, where your team collaborates on support. These are their characteristics:

• A workspace: Where your team collaborates on support
• A billing entity: Each organization has its own subscription and billing
• A domain: Organizations can have custom subdomains for their support portal
• An isolation boundary: Data, users, and settings are separate between organizations

A user can be a member of multiple organizations and switch between them easily.

Creating an organization

Upon signing up, you'll be prompted to create your first organization.

To create additional organizations:

1. Click your organization switcher in the sidebar
2. Select "Create New Organization"
3. Enter organization details

Organization settings

Basic information

• Name: Your organization's display name
• Slug: The slug is the URL-friendly identifier for your organization. It's used to access your support portal and workspace. (e.g., "acme" → acme.tryfrontdesk.app)
• Logo: Upload a logo that appears in your support portal and workspace

Support portal

Managing members

Member management is done in the "Members" section of the organization settings. Members can have two different roles:

• Owner: Full access to all settings, billing, and members
• User: Can access threads and respond to customers

Inviting members

1. Go to Organization Settings → Members
2. Enter their email address
3. Click "Send invitation"

Invited members receive an email with a link to join your organization.