Care for every customer.
Even when you're busy.
FrontDesk picks up every conversation, handles it like you would, and pulls you in only when it matters.
A support tool built for caring, not for clearing a queue. Made for teams that are too busy to answer everything and care too much to answer badly, FrontDesk gives every customer the reply you'd have written yourself.
Picks up every conversation.
Native to where your customers already are — triaged the moment it lands, with full context, even when no one's watching.
Native to every channel.
Slack, Discord, email, and GitHub — plus a portal of your own, for customers who'd rather have one.
Triaged before you open it.
Every message is read, understood, and given a next step the moment it arrives. You come back to decisions, not a pile.
Knows who it's talking to.
It pulls the customer's history, past threads, and account data from your own systems — and acts on what it finds.
Handles it like you would.
The Agent reads the thread, checks your docs, and writes the reply. Sending it is up to you.
Grounded replies.
It reads your docs, the threads you've already answered, and everything attached to the conversation before it writes a word.
You set the rules. It learns the rest.
Say what it should never send on its own — then every draft you edit and every answer you mark teaches it the subtler details.
Built for public channels.
When the same question comes back, it points to the thread that already answered it, so the answer compounds instead of repeating.
Closes the loop.
Link a thread to a pull request and it follows the fix. When it ships, the customer hears about it.
Pulls you in
only when it matters.
The Agent does the heavy lifting. You own the moments that count.
A briefing, not a notification.
Every signal carries the summary, the history, and the reasoning behind it — enough to act without reading the thread from the top.
It never just hands you a problem.
Each one arrives with a recommended move and the alternatives it weighed, ready to send or adjust.
Nothing happens off the record.
Every action, autonomous or human, lands on the thread's timeline — with a receipt and an undo.