Privacy Policy

Last updated: 2025-10-24

FrontDesk (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, applications, and services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide

When you create an account or use our Service, we may collect:

• Name, email address, and contact information.
• Company or organization details.
• Billing and payment information (handled by secure third-party processors).
• Any messages, files, or other data you submit through the Service.

b. Information We Collect Automatically

When you use the Service, we may automatically collect:

• Log data (IP address, browser type, operating system, access times).
• Usage data (pages visited, features used, actions taken).
• Device information and approximate location.

c. Information from Third Parties

We may receive information from third-party services you connect to our platform (for example, integrations, authentication providers, or analytics tools).

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service.
• Process transactions and manage subscriptions.
• Communicate with you (support, updates, billing notices).
• Personalize your experience.
• Monitor and analyze usage for performance and security.
• Comply with legal obligations and enforce our Terms.

3. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers who perform functions on our behalf (e.g., hosting, analytics, payment processing).
• Legal authorities, when required by law or to protect our rights.
• Business transfers, if we are involved in a merger, acquisition, or sale of assets.

All third parties are required to handle your data securely and in compliance with applicable privacy laws.

4. Data Retention

We retain your information as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, or enforce agreements. You may request deletion of your data at any time (see Section 8 below).

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage and improve performance
• Provide relevant content and features

You can control cookies through your browser settings, but disabling them may affect your experience.

7. International Data Transfers

If you access the Service from outside Brazil, please note that your data may be transferred to and processed in other countries where data protection laws may differ. We take steps to ensure adequate protection in accordance with applicable laws.

8. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
• Withdraw consent at any time
• Object to or restrict certain processing
• Request data portability

To exercise these rights, contact us at hello@tryfrontdesk.app. We may need to verify your identity before processing your request.

9. Children's Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal data from them. If we become aware that we have collected information from a minor without consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Service after any changes indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@tryfrontdesk.app
Address: Salvador, Brazil